FREQUENTLY ASKED QUESTIONS
What condition are the items in? All items are sold as-is. Items may be overstock, shelf pulls, or customer returns. We do our best to describe everything clearly, but condition can vary. Bid accordingly.
Do I have to pay to create an account? Creating an account is 100% free. No memberships, no subscriptions — you only pay if you win.
Why was I charged $1? The $1 is a temporary authorization used to verify your payment method. It will not be posted and will disappear within a few days.
How do I log into my account? Your username is created when you sign up. Heads up: it’s not always your email, so make sure you’re logging in with the correct username.
What if I’m having trouble logging in? Forgot your password? No worries. Use the password-reset option on the login page and you’ll be back in action. Still stuck? We’ve got you — reach out!
Why do I need a card on file to bid? A valid card is required to place bids. This keeps auctions fair and allows us to automatically process payment once the auction ends.
Can I check the item before I bid? Yes! Please email us at sales@bidbargainbros.com with enough time before the auction closes so a member of our team can show you the product. This way, you can bid with confidence. Prior communication is required to schedule the visit.
When do I get charged for what I won? After the very last item in that auction closes, your card is automatically charged for everything you won in that auction. One auction, one invoice — easy.
What if my payment doesn’t go through? If a payment attempt fails, you can reattempt payment anytime under Account → Invoices. We’ll also automatically try again 24 business hours later. Make sure your card is valid — unpaid invoices can result in your account being suspended.
Are there any fees on top of my winning bid? Yes! There’s a 12% buyer’s premium plus taxes based on the city of the auction you’re bidding on. Don’t worry — everything will be clearly listed on your invoice, so you’ll know exactly what you’re paying.
How do auctions close? Auctions close one item at a time. If someone bids in the last 3 minutes, the timer automatically adds 3 more minutes so everyone gets a fair shot. No sniping here.
Can I cancel or remove a bid? All bids are binding. Once a bid is placed, it can’t be canceled or removed — so bid smart!
Where do I pick up my items? Each auction is tied to one specific city/location. Pickup takes place at the location where the auction was held, unless a transfer was selected at checkout. Transfer fees may apply.
When can I pick up my winnings? Items are available for pickup starting the business day after the auction fully closes. Same-day pickup is not available.
Once your invoice is marked as paid and the pickup window opens, you may collect your items at the designated pickup location.
Pickup Hours: Friday – Wednesday 10:00 AM – 7:00 PM
How soon after the auction can I pick up? Items are not available for pickup on the same day an auction closes.
Winning lots will be available for pickup beginning the following business day after the auction has fully ended and payment has been received.
Why can't I pick up on the same day the auction closes? Our team needs time to verify payments, finalize invoices, and organize lots for pickup. To ensure orders are accurate and ready, same-day pickup is not available. Items can be picked up starting the following business day.
Can someone pick up for me? Yes — someone else can pick up your items for you. They must be 18+ and bring your invoice.
What do I need to bring to pick up my items? Bring your invoice (printed or on your phone) and a valid photo ID when picking up.
What if my items don’t fit in my car? Customers are responsible for loading their own items. If it’s big or heavy, bring help.
Do you accept returns or refunds? No returns — all sales are final!
What if an item is not as described? All sales are final. The only exception is if an item is significantly not as described at pickup — for example, the listing shows a shoe, but you receive a phone. Check your items at pickup — no refunds once they leave the store.
When will I receive my invoice? Invoices are typically available within 24 hours after the auction ends. Check your spam folder if you don’t see it.
Can I get text or email notifications? Want updates? You can enable email or text notifications in your account settings to stay in the loop.